“Your service is great! We're a small account but you treat us like we're just as important as the big accounts.”

Marlene

University of Maui

“Customer service is perfect; you do great I never had an issue ordering from you R&S. You always make sure I get my items on time here, I don’t think anything has to improve.”

Jose Perez

Clinical Operations Liaison
ABCD Health Services

“Thank you, Tina, for all your professional and personal assistance throughout the year. You and your company are first class in my book. Always wanted to let you know, so now I am.”

Valued Customer

Physicians Rx Pharmacy aka Heart to Hand

“We sure do appreciate you and the work you do for us! You are always very helpful, courteous, and attentive to our needs. Thank you!”

Valued Customer

“Excellent customer service, prompt attention to orders.”

Valued Customer

“I really think you do a great job, always a fast reply when I need something ASAP.”

Valued Customer

“You always respond to any questions, quotes very quickly. You seem to be always available when I try to reach you. And you are very easy to work with. Thank you!”

Valued Customer

“I have been very happy with the customer service. You have always been very easy to work with and go the extra mile to help me find a product.”

Valued Customer

“Speedy response continuation is absolutely appreciated and important to us. Keep up the great work.”

PPLA

“You are the best.”

David

PPNYC

“Thanks for all you do to make my job easy and me look good with purchasing…”

Wendy

Johnston County

“Thank you so much Shannon! As always, we appreciate everything you do for us 😊”

Rocio

“For all you (Danielle) do, this award is for you, lol….looks like a 2d grader wrote it! Haaaha, yeah, its corny, but we’ve gotta have at least SOME fun, don’t we?! Even if it IS a little bit silly. Thank you D. 😊”

Bhenni Eau

Claire County

“Our first order with R&S Northeast took place on October 16, 2016. The salesperson offered delivery within 2 business days for both refrigerated and non-refrigerated meds and pricing was commensurate with Title 10 and STD 318 discounts. We conducted a 6-month trial to assure orders were fulfilled accurately, deliveries were made within the 2 business day timeframe (adequate stock was held by R&S), emergency orders could be shipped for next-day delivery, and that invoices were emailed in a timely fashion as .pdf attachments to our Accounts Payable department. Customer service was also a strong factor in our decision to further solidify our partnership with R&S Northeast and quotes for new items that include the R&S item number, NDC, unit of measure and cost arrive within 24 hours. When items go on allocation, we are quickly notified, and we also receive notifications when manufacturing pricing has changed. All evaluation criteria passed with flying colors; we then increased our dollar, order-placement by 50%. Backup support is always available when our inside sales rep is out-of-office and we noted that order confirmations were still sent within 24 hours. I would recommend R&S Northeast for any clinic, hospital or private practice operations.”

John Williams
Purchasing/Supply Chain Manager

Planned Parenthood of Central & Western New York

“Shannon is always quick to provide answers to my emails regarding products and prices, and she is always courteous and patient. Products are always delivered on a timely basis.”

Valued Customer

“You do a great job, whenever we need pricing, you are right on top of it, thank you for doing such a great job please keep up the great work, can’t think of anything you can do to make it any better or faster, looking forward to continuing our business with you.”

Valued Customer

“Dealing with so many vendors who provide goods and services to our 10-location affiliate, the highest compliment I can give a supplier is “low maintenance”. R&S is one of my “low maintenance” suppliers and it’s because our accounts are professionally supported by our sales rep, Jami. Jami’s deep industry knowledge has made her my go to person for anything and everything pharmaceutical related. If Jami were to be promoted into her supervisor’s position, the one thing she would never have that her supervisor does is a Jami working for her!

Chris Black
Manager, Purchasing & Inventory

Planned Parenthood Hudson Peconic

“You (Michele) are AWESOME!!”

Stephen Quesada
Director of Pharmacy and Laboratory Services

Presbyterian Medical Services

“I truly don’t know how I would live without Jami and her extraordinary customer service! R&S Northeast makes ordering easy; my sites always get what they need on time and I know I can trust that if any issues arise, they are resolved quickly and in way that always exceeds my expectations. You are amazing!”

Karey

“I think you do a great job Jami. You’re always quick and deliberate whenever I need help. Susan as well.”

Chris

Planned Parenthood

“Shannon! You’re the best! Thanks for letting us know quickly. That helped!”

Cynthia

“Jami is my sales rep and has been for years. Not only is she competent and knowledgeable about the products and information on those products, she is always pleasant and personable. My company is a nonprofit and I feel like Jami is always looking out for me and the bottom line by always making sure I get the best prices on items I need. She takes her time and assures me it’s not a problem to look for another item if it means savings. She truly cares about the relationship she creates with each of her customers (although with her time and attention I feel like I am her only one!) and I know her goal is to keep us as customers for years to come. Thank you for having such a caring and competent employee in Jami!”

Sincerely,
Kerrie