Pharmaceutical Products

At R&S Northeast, we are dedicated to providing quality service and a wide range of pharmaceutical products to our valued pharmacy clients. Our retail pharmacy customers enjoy the price advantages of a full line of products obtained through Generic Source Pharmaceutical agreements.

iStore Login

Please click the button below to login to
your account.

Note: The preferred browser for iStore is Internet Explorer. The use of other browsers may cause issues R&S Northeast can't resolve.


New Customers

Print Forms

 

Specials & Promotions

Sign Up to view our Specials and Promotions.

Name:

Email:

R&S Return Policy »


Return of Goods Policy


Address
R&S Northeast LLC
10049 Sandmeyer Lane
Philadelphia, PA 19116-3501
Phone : 1-800-262-7770
Fax : 1-215-673-8054

Authorization
R&S Northeast LLC (the Company) requires that the Return Goods Policy be signed by an authorized representative of customer and be on file as a precondition to return product. Authorization is required prior to each return shipment of merchandise. All products returned without proper authorization will be destroyed by the Company at the customer’s expense.


Terms of Return Policy
The Company will accept returned merchandise in accordance with the guidelines required by the Prescription Drug Marketing Act (PDMA) of 1987, as amended and only from the Company’s direct customers in good credit standing.

Products returned are subject to final review and acceptance by the Company and will be processed in accordance with the return policy in effect when the product is received. Products received become the property of the Company who reserves the right to dispose of the merchandise and declare no credit value. Product received by the Company outside of policy guidelines will not be returned to customers and credit will not be issued. The Company is not responsible for return shipments lost or damaged in transit.

The Company reserves the right to determine whether items qualify for return, credit or refund; and the right to modify this policy without advance notice. The Company will not honor any Processing/Handling, Documentation, Administrative or Destruction Fee’s assessed for the return, handling, processing or incineration of product.


Returnable Items

  • Product purchased directly from the Company
  • Product shipped as a result of the Company’s shipping error if reported within 10 days of receipt
  • Product must be received by the Company within 30 days of the RMA being issued
  • Product that is unopened, undamaged, with intact labels and in original manufacturer’s original packaging and condition
  • Products may be returned prior to expiration.
    * Expired product may be returned at the sole discretion of the Company.

Non-Returnable Items

  • Refrigerated products
  • Product that has been opened, damaged, defaced, written on, without intact labels and not in manufacturer’s original packaging & condition
  • Products purchased or otherwise obtained in violation of any Federal, State or Local law or regulation
  • Product discontinued by the Company for more than 1 year
  • Product not received by the Company within 30 days of the Return Material Authorization form being issued
  • Third party returns
  • Product sold as non-returnable

Credit
Credits are calculated based on the customer’s cost of acquisition less a 25% processing fee. Credits will be allowed for future purchases only and are valid for twelve months from date of issue. Expired merchandise will receive credit based on individual manufacturer’s credit policies, but the product must be received by the Company in sufficient time to comply with the return policies of the manufacturer. Credit will not be issued for products destroyed by customers or third parties.


Transportation Charges
Transportation charges for returns are the responsibility of the customer.


Customer Procedure

  • Customer must contact the Company’s Customer Service Representative and request a Return Material Authorization form.
  • Complete the Return Material Authorization and return it to the Company as directed.
  • Upon receiving authorization and directions from the Company, return the product to: R&S Northeast LLC, 10049 Sandmeyer Lane, PA 19116.


UPDATED 07/25/2016